Last updated: 2 August 2026

Who we are

Kooky Poodle is a sole trader business based at:

Kooky Poodle
2 High Street
Narberth
Pembrokeshire
SA67 7AR

Email: admin@kookypoodle.co.uk

For the purposes of UK data protection law, Kooky Poodle is the Data Controller responsible for the personal information you provide through this website.

What information we collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Details of products you order
  • Messages or enquiries you send us
  • Information about how you use our website (through cookies where applicable)

We only collect information that is necessary to provide our products, respond to enquiries and improve our services.

How we use your information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver products to you
  • Respond to enquiries
  • Provide customer support
  • Keep records for accounting and tax purposes
  • Prevent fraud
  • Comply with legal obligations
  • Improve our website and customer experience

We do not sell your personal information to third parties.

Our lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

  • Contract – to process and deliver your orders.
  • Legal obligation – to comply with tax and accounting requirements.
  • Legitimate interests – to operate and improve our business and website.
  • Consent – where you choose to accept optional cookies or contact us for specific services.

Online shop

Our online shop is hosted separately at:

https://shop.kookypoodle.co.uk

Orders placed through the online shop are processed securely using Square’s eCommerce platform. Information you provide during checkout is processed in accordance with Square’s own privacy practices.

Payments

Payments are processed securely by our payment providers.

We do not store or have access to your full payment card details.

Delivery

To deliver your order we may share your name, address and contact details with our delivery partners where necessary.

We only share the information required to complete your delivery.

Contact enquiries

If you contact us through our website, email or telephone, we will use the information you provide to respond to your enquiry and provide customer service.

Marketing

We do not currently operate an email newsletter.

If this changes in future, we will only send marketing emails where you have chosen to receive them and you may unsubscribe at any time.

Cookies

Our website uses cookies to help it function correctly and to improve your browsing experience.

Some cookies are essential for the operation of the website.

If we use optional analytics or marketing cookies, these will only be used where required by law and in accordance with your cookie preferences.

You can control or delete cookies through your browser settings at any time.

How long we keep your information

We only keep personal information for as long as necessary.

For example:

  • Order records are generally retained for up to seven years to meet legal and accounting requirements.
  • Enquiries are retained only for as long as necessary to deal with your request.
  • Website analytics data is retained according to the settings of the relevant service provider.

Sharing your information

We only share your information where necessary.

This may include:

  • Square (online shop and payment processing)
  • Delivery and courier companies
  • Professional advisers such as accountants where legally required
  • Government authorities where we have a legal obligation to do so

We never sell your personal information.

Your rights

Under UK GDPR you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where appropriate.
  • Restrict or object to certain processing.
  • Request transfer of your personal data in certain circumstances.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet is completely secure.

Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Kooky Poodle
2 High Street
Narberth
Pembrokeshire
SA67 7AR

Email: admin@kookypoodle.co.uk

Complaints

If you are unhappy with how we handle your personal information, we would appreciate the opportunity to resolve your concerns first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

Cookies and Google Analytics

Our website uses cookies to help it function correctly and to improve your browsing experience.

We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as:

  • The pages you visit
  • How long you spend on the website
  • The device and browser you use
  • General location information (such as town or region)
  • How you found our website

This information is collected in an aggregated and anonymised form wherever possible. It helps us improve our website, products and customer experience.

Google Analytics may use cookies to collect this information. You can control or delete cookies through your web browser settings at any time.

Where required by law, we will ask for your consent before placing non-essential analytics cookies on your device.

For more information about how Google processes data, please visit:

https://policies.google.com/privacy